-Our Policies.

The PRINCIPLES WE WORK UPON.

Terms & Conditions.

By placing an order with us you will be deemed to have read, understood, and agreed to these Terms & Conditions. Should you require further information or you are unhappy with any aspect of these, then you should contact one of our consultants at info@tabeertours.co.uk before placing your order with us.
  • Tabeer Tourism Ltd accepts instructions only upon the terms and conditions set out below. No servant or agent of Tabeer Tourism Ltd is permitted to vary these terms unless expressly authorised in writing to do so. However, any servant or agent shall have the full benefit of these terms and conditions.
  • Tabeer Tourism Ltd will use its best endeavours to process applications for visas, passports and/or documents at the clients’ request. However, Tabeer Tourism Ltd shall not be held responsible nor accept any liability for its own actions or those of any consulate , embassy, passport office or subcontracted couriers, servants or agents in delaying or not issuing such applications for any reason whatsoever, nor shall be held responsible for expense and /or delay arising from or in connection with (a) incomplete application forms or (b) incorrectly or falsely completed application forms or (c) inaccurate or incomplete supporting documentation. Any expense or cost incurred by the client due to these delays or non-issuances shall not be the responsibility of, nor shall any charges be levied upon Tabeer Tourism Ltd. Tickets for travel should not be purchased prior to the visa/passport being issued unless there is a specific requirement for that consulate and in such cases open tickets should be obtained.
  • All times indicated in writing or electronically for any handling, processing or waiting fees are based upon the opening days of the embassies, consulates, passport offices and Tabeer Tourism Ltd, and should be construed as working days or weeks, excluding any or all public holidays associated with those embassies, consulates, passport offices and Tabeer Tourism Ltd, within the United Kingdom and Europe. Processing times are based on Tabeer Tourism Ltd receiving applications before 16.00 hours on the previous working day.
  • Should a passport, document or other item be lost, misplaced, damaged, delayed or destroyed by any means whatsoever, including by any acts by subcontracted couriers, servants or agents, the cost of replacing same and/or any consequential loss shall be borne by the client and any contribution to the costs by Tabeer Tourism Ltd shall be entirely at the discretion of the directorate of Tabeer Tourism Ltd.
  • The fee which shall be payable by the client in respect of the services provided by Tabeer Tourism Ltd is exclusive of any consular charges whatsoever. Such consular or embassy charges as may be made will be the absolute liability of the client who must make payment in respect of those charges. Universal Visa Services reserves the right to raise its charges at any time with or without prior notice.
  • In cases of visa denial and refusal, full charges will be applicable. If embassy charges are refundable – they will be returned but our handling and service charges will not be refunded in any case.
  • Prices and availability of services is subject to change without notice. This means that the price confirmed after placing the order may be different to that charged at completion. Every effort is made to ensure that this will not happen.
  • Tabeer Tourism Ltd reserves the right to retain all passports and documents until payment of the aforementioned amounts is received in full. It is advisable for clients requiring their passports back with urgency to ensure they make full payment at the of application. All clients paying via cheque to be aware that passports will only be returned once their cheque payment has cleared in our account.
  • These Terms and Conditions shall be governed by and construed in accordance with the laws of England.
  • These terms and conditions govern the provision of all and any services provided by Tabeer Tourism Ltd in respect of but not limited to the obtaining of visas, passports and/or documents for their clients and all orders placed by their clients are made accepted subject to the terms herein after set out.
  • Tabeer Tourism Ltd provides carefully compiled visa and passport information in good faith on the express understanding that the said information is the interpretation of any or all information provided by respective embassies, consulates or passport offices at any or all times and Tabeer Tourism Ltd shall not accept any responsibility or liability whatsoever for any errors and/or omissions in the information.
  • Tabeer Tourism Ltd will endeavour , wherever possible, to process the clients visa, passport and/or document on the instructions given and application forms submitted, although it is the clients express responsibility to ensure that the validity of the said visa/passport/document obtained includes and covers the period of time in which the client plans to enter and leave the country or countries that the client is visiting and for the number of entries to that country and is valid for the purpose intended.
  • Whilst we do everything possible to ensure that the visa is issued correctly we have no control over the embassies decision on the type or length of visa issued. This can sometimes be subject to external information the embassy receive. In the case of dispute we will use our best endeavours to rectify the situation with the relevant embassy, however if the dispute is through no fault of Tabeer Tourism Ltd then charges may be incurred.
  • You may normally cancel your order (once accepted by us) for any reason up to the point of being dispatched for lodging at the embassy. The only charge that could then be made would be for miscellaneous charges incurred up to that point or for charges in returning the passport to the client and handling the papers. Cancellation charge is variable depending on the stage the cancellation request is made but cannot be more than the service fee of the visa requested plus the delivery charges.
  • Payment of Tabeer Tourism Ltd fee is due together with any anticipated consular or embassy charges upon Tabeer Tourism Ltd being instructed unless account facilities have been agreed in writing prior to the said instructions.
  • Unless instructions are made in writing Tabeer Tourism Ltd shall not be held responsible for taking such steps as are reasonably considered as fulfilling the implied instructions of the client and/or as being in the best interest of the client and any charges for such services rendered shall be wholly the responsibility of the client.
  • Tabeer Tourism Ltd reserves the right to refuse at its total discretion to handle any application or carry any item at any time and no reason need to be given, and to amend the Terms and Conditions as it deems necessary.
  • Passports and documents are normally dispatched back to clients the next day or the same day they are collected from the embassy and the normal delivery method is Royal Mail Special Delivery unless some other method is specified by the client, documents are sent overseas by DHL.
  • All information queries are responded to as quickly as possible, but please note that due to the high volume of enquiries and the huge amount of rapidly changing information, enquiries have to be researched on an individual basis. This can sometimes take minutes, or in very extreme cases, weeks. Tabeer Tourism Ltd will source information as quickly as possible as standard, but as a free service the amount of time taken to answer enquiries is not guaranteed. 

Refund Policy.

You may normally cancel your order (once accepted by us) for any reason up to the point of being dispatched for lodging at the embassy. The only charge that could then be made would be for miscellaneous charges incurred up to that point or for charges in returning the passport to the client and handling the papers. Cancellation charge is variable depending on the stage the cancellation request is made but cannot be more than the service fee of the visa requested plus the delivery charges.

In cases of visa denial and refusal, full charges will be applicable. If embassy charges are refundable – they will be returned but our handling and service charges will not be refunded in any case. 

TABEER TOURISM LTD PRIVACY POLICY.

This privacy policy sets out how Tabeer Tourism Ltd uses and protects any information that you give.

Tabeer Tourism Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Tabeer Tourism Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10.04.2018.

We may collect the following information.

  • Name and job title
  • Contact information including email address
  • Address, information such as postcode
  • Preferences and interests
  • Other information relevant to customer surveys and/or offers

What we do with the information.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online, over the phone and/or in person.

We may use cookies.

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We may use traffic log cookies to identify which pages are being used. This may helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We may only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies may help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Links to other websites.

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box if there is any that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@tabeertours.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to info@tabeertours.co.uk

 

If you believe that any information we are holding on you is incorrect or incomplete, please email us or write to us as soon as possible at Tabeer Tourism Ltd, 408 Edgware Road, London, W2 1 ED. We will promptly correct any information found to be incorrect.

“We do not store Debit/credit card details nor do we share financial details with any 3rd parties”.

Got questions?

The website policies, terms and conditions can be changed and updated occasionally to meet the standards and requirements.

By placing an order with us you will be deemed to have read, understood, and agreed to these Terms & Conditions. Should you require further information or you are unhappy with any aspect of these, then you should contact one of our consultants at info@tabeertours.co.uk  before placing your order with us?